Real estate & property management
Real Estate Maintenance Melbourne
One point of contact for every rental repair, make-safe and inspection fix across your rent roll. Your property managers send it once. We handle the trades, the tenant and the follow-up.
Tenant liaison and appointment booking included
Quotes with photos. Approve by replying to the email and we take it from there
Billed at the quoted price, or exactly the hours on site
A dated photo record on every job, useful if there’s ever a bond dispute
Fully insured
Public liability and qualified, licensed trades on every job.
Booked in under 24 hours
Median time from work order to a scheduled visit on our rental and agency jobs this year.
5,600+ jobs logged
Homes, childcare centres and commercial sites across Melbourne.
Trusted by Woodards Northcote
200+ jobs for their property managers since 2025.
How a job runs, from work order to invoice
A tenant or site contact reports a fault at 4pm on a Friday. Here’s what happens once you send it to us.
1
You send the work order
Email it, forward it from your system or use the form. A quote request works the same way.
2
We confirm by email
A confirmation comes straight back, so you know the job is logged and who is looking after it.
3
We book the visit
We contact the tenant or site contact directly, lock in a time, and text them the booking. No phone tag for you.
4
We do the work, with photos
Everything is photographed from start to finish, so there is a record of what we found and what we did.
5
You get the full close-out
Completion photos, a plain note on what was involved, and the invoice: the quoted price, or exactly the hours on site.
Your portal
See every job without having to ask
Your office gets a login. Every job on your properties, filtered by who raised it, with progress in plain English, the photos, and the quote when there is one.
No app to install. No chasing us for an update.
Visit scheduled
Raised by your team
Leaking kitchen tap
Rental property, Northcote
Visit scheduled
Job photos
+2
Latest update
Real estate maintenance we can help with
The jobs agencies send us most, taken from our own work orders. All through one contact, all logged in one place.
Doors, locks and handles
Leaking taps, toilets and blocked drains
Patching, painting and mould
Windows, flyscreens and blinds
Fences, gates, decks and cupboards
Gutters, downpipes and roof leaks
Garden tidy-ups and rubbish removal
Lights, exhaust fans and split systems
About real estate maintenance in Melbourne
Real estate maintenance services across Melbourne
One Facilities works with real estate agencies and property managers across Melbourne’s north, east and inner suburbs. Send us a work order or a quote request and we take it from there: we contact the tenant, book the visit, do the work, and send back photos, a note on what was involved and the invoice. Property managers get one point of contact instead of a list of trades to chase.
Who we work with
Agencies with rent rolls of any size, from a single office to multi-office groups. We currently look after more than 200 jobs a year for Woodards Northcote, and the same process suits landlords who manage their own rentals.
How quoting and billing work
If the landlord needs a quote first, we inspect, quote with photos and send it to you to forward for approval. Once approved, the job is billed at the quoted price. For smaller do-and-charge jobs we bill exactly the hours on site plus materials, with the photo record attached so it can be on-charged without questions.
Frequently asked questions
Do you contact the tenant directly?
Yes. Once the work order arrives we call or text the tenant, agree a time and confirm the booking by SMS. If the tenant does not respond we keep chasing and let you know the job is waiting on access.
Can we see what is happening on our jobs?
Yes. Your office gets a login to our portal, where every job on your properties is listed with its current status, photos and quote. It can be filtered by the property manager who raised it.
What kinds of rental repairs do you handle?
The most common are doors, locks and handles, leaking taps and blocked drains, patching, painting and mould, windows and flyscreens, fences and gates, gutters and downpipes, garden tidy-ups and rubbish removal, and lights, fans and split systems. Licensed trades are coordinated where the job needs one.
In this sector
Work we’ve done for clients like you
Real jobs and real clients, with the photos and the outcome.
All case studies
“
We have been extremely happy with the service provided by One Facilities. They are reliable, professional and always quick to respond when work is required. They are friendly, trustworthy and very easy to deal with, making the whole maintenance process stress-free.
Zerrin
Property Manager, Woodards Northcote
Property care handled
Still reading? You’re exactly who we want to talk to.
Send one job or your whole portfolio. We’ll come out, look, and quote. No charge for the visit, and your office gets a portal login after the first job.
(03) 9416 9080
