`Residential Property Maintenance Melbourne`

`Residential property maintenance across Melbourne for property managers, landlords with rental portfolios, and owner-occupiers. We handle the work, coordinate tenant access, and keep the records straight. Same-day and next-day availability for urgent jobs.`

Childcare centre reception with One Facilities team member

What we do for residential properties

We handle the day-to-day repairs that come up across rental properties and homes. Tile and balcony waterproofing, gutter and eave replacement, door handles and letterbox locks (including key cutting for renter and agent), blind cord repairs, intercom faults, light fittings, sink unblocking, gate and lock repairs, roof leaks, mould and damp issues, internal door hardware, and the small stuff that piles up between inspections.

Some of it is one job. A lot of it is six small jobs at once that have built up since the last visit. Either way, we attend, we batch the work, and we close the ticket properly.

For larger works (waterproofing, asbestos removal, specialist plumbing) we coordinate trusted specialists alongside our own team. The buyer deals with one contact and one quote, even when the job needs three trades on site.

Who we work with

Property managers and real estate agencies running rental portfolios, where work orders come through PropertyMe or directly from the agent. We pick up the brief, contact the tenant to arrange access, attend, and report back to the agent with photos and notes.

Landlords managing their own rental properties, where the owner wants the job done without three rounds of quoting. We attend, do the work, charge for what was done.

Owner-occupiers needing a single trusted contact for the work that doesn't fit one trade neatly. The kind of jobs where you'd otherwise be calling a plumber, a handyman, and an electrician separately.

Childcare maintenance portal interface on tablet showing ticket reporting

Tenant access, handled

This is the part most maintenance companies underestimate. The job order comes through, but nobody's actually rung the tenant. The contractor turns up, no one's home, the agent gets a complaint, the work doesn't happen.

We handle tenant access directly. Once a job is approved, James contacts the tenant, agrees a time that works, and we attend on that time. If access is delayed, the agent gets an update. If we can't reach the tenant, we tell the agent before the contractor is dispatched, not after.

For property managers, that's the difference between a job that gets closed in a week and one that drags out for six.

Quoted work and do-and-charge

Some agents want a quote before approval. Others issue a do-and-charge work order and want it actioned on the spot. We handle both.

For quoted works, we attend, scope the job, and send back a written quote with line items. For do-and-charge works, we attend, complete the job, and invoice for materials and time.

Where a job needs a specialist quote (waterproofer, tiler, asbestos removalist) we get the quote, package it with our own scope, and send the agent one document instead of three.

Urgent jobs

We offer same-day or next-day attendance for urgent residential jobs across Melbourne. Burst pipes, electrical faults, security issues, hot water failures, anything that affects a tenant's ability to stay in the property safely.

Make-safe first. Full repair scheduled to suit the tenant.