Childcare
From Reactive Chaos to Proactive Control: Advance Childcare
How a single maintenance process brought consistency, transparency and less admin across six childcare centres.
Understanding the Challenge
Advance Childcare operates six centres across Melbourne, but before working with One Facilities there was no centralised maintenance system. Each centre manager was left to coordinate repairs themselves, maintenance requests were piling up in inconsistent registers, and contractors were unreliable. There was also little visibility over pricing, which became a major issue when a large repair bill turned out to be a scam.
The business needed a single, trusted partner who could manage maintenance consistently across all sites, provide transparent pricing, and reduce the pressure on centre teams.
Our Strategic Intervention
We introduced a more centralised and consistent maintenance approach across the portfolio, providing fortnightly scheduled maintenance visits, ongoing grounds care, and management of upgrades and reactive repairs across all six sites. This gave head office greater visibility and created a clearer process for centre teams.
Instead of centre managers chasing contractors and managing repairs themselves, jobs could be logged through the portal and coordinated through one reliable point of contact, with head office only needing to step in for larger jobs over $500.
Key Actions Taken:
Introduced a centralised maintenance process across six centres
Implemented portal-based job logging for faster, simpler coordination
Provided scheduled maintenance, grounds care, upgrades and reactive repair support
Transformational Results
After 12 months, Advance Childcare had significantly reduced emergency callouts and gained a far more predictable, transparent way of managing maintenance. Centre managers were no longer tied up coordinating trades, and head office had clearer oversight without the same admin burden.
The result was six centres running more smoothly, more consistent service across the portfolio, and a maintenance process that was easier for both site teams and head office to stay on top of.
